Terms of Service

1. Acceptance of Terms and Contracting Entity

By accessing or using wellora.tech (the "Service"), you agree to these Terms of Service. If you do not agree, do not use the Service.

The specific wellora.tech legal entity you are contracting with depends on the geographic location of the Studio you are booking with, or your location as a Studio owner:

For Studios and users located in Morocco: You are contracting with [Insert Moroccan Legal Entity Name, e.g., Wellora SARL], registered in Morocco.

For Studios and users located anywhere else in the world: You are contracting with [Insert Canadian Legal Entity Name, e.g., Wellora Inc.], registered in Quebec, Canada.

Throughout these Terms, "we", "us", and "our" refers to the specific entity you are contracting with based on this geographic split.

2. Eligibility and Accounts

You must provide accurate information when creating an account and keep your credentials secure. You are responsible for activity under your account.

3. Use of the Service

• Use the Service in compliance with applicable laws.
• Do not misuse, disrupt, or attempt unauthorized access to systems or data.
• Do not upload unlawful, infringing, or harmful content.

4. Booking, Payments, and Refunds

Payment Methods: Depending on the Studio's settings, payments for services may be collected directly by the Studio (e.g., in-person) or processed online through our platform.

In-Person Payments: Where a Studio elects to collect payments off-platform, wellora.tech acts strictly as a scheduling tool. We are not a party to the financial transaction, and the Studio is solely responsible for collecting funds, setting prices, and managing refunds.

Online Payments & Payouts (If applicable): Where online payments are utilized, payment flows are handled according to the region and supported gateway infrastructure.

Studio Policies: Every Studio sets its own independent cancellation and refund policy. wellora.tech does not dictate these policies. Any request for a refund, cancellation, or dispute regarding a service must be directed strictly to the applicable Studio.

Our Role: wellora.tech acts solely as a technology provider (and in some jurisdictions, a commercial collection agent) to facilitate the transaction. We are not responsible or liable for any Studio's failure to provide a service or honor their stated refund policy.

Platform Rights: While the Studio determines its refund policy, wellora.tech reserves the right—at its sole discretion—to force a refund to an end-user and deduct, withhold, or claw back those funds from the Studio's current or future payouts in the event of suspected fraud, excessive chargebacks, or violations of these Terms.

5. Studio Subscriptions and Billing

Subscription Fees: Access to the wellora.tech platform for business partners (Studios) is provided on a monthly subscription basis. By registering your Studio, you agree to pay the applicable monthly subscription fees and any associated taxes (such as Canadian taxes or Moroccan TVA, depending on your contracting entity as defined in Section 1).

Billing Cycle and Payment: Subscription fees are billed in advance on a recurring monthly cycle. You must maintain a valid payment method on file to ensure uninterrupted service.

Late Payments and Service Suspension: If a subscription payment fails or an invoice remains unpaid, we will notify the Studio. If the outstanding balance is not settled within 14 days of the original due date, wellora.tech reserves the right to immediately suspend or terminate the Studio's access to the Service.

Impact of Suspension: During a suspension for non-payment, the Studio and its clients will lose access to the platform, meaning no new bookings can be made and upcoming schedules cannot be managed. wellora.tech assumes no liability for lost revenue or business disruption resulting from a suspension due to non-payment.

6. Intellectual Property

The Service and related materials are owned by wellora.tech and protected by applicable intellectual property laws. You retain ownership of your own content.

7. Disclaimer

The Service is provided "as is" and "as available" without warranties of any kind, to the extent permitted by law.

8. Limitation of Liability

To the maximum extent permitted by law, wellora.tech will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill.

9. Termination

We may suspend or terminate access to the Service if these Terms are violated or where required for security or legal reasons.

10. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after updates means you accept the revised Terms.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws corresponding to your contracting entity, without regard to conflict of law principles:

For contracts with [Moroccan Entity Name]: These Terms are governed by the laws of the Kingdom of Morocco. Any legal action or proceeding will be brought exclusively in the commercial courts of Casablanca, Morocco.

For contracts with [Canadian Entity Name]: These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein. Any legal action or proceeding will be brought exclusively in the courts located in Montreal, Quebec.

12. Contact

Questions about these Terms can be sent to simo@wellora.tech.